Complaints

Our aim is to provide a quality service to our clients with the goal of continuous improvement. Complaints and feedback about our services, policies or practices can be emailed to des@des.wa.gov.au

It is important that you provide as much detail as possible about your complaint. It may help us to respond to your complaint if you tell us what outcome you are seeking from your complaint. 

If you have not made a complaint to a public sector agency before, guidelines and information sheets on the website of the Western Australian Ombudsman may help.

The Department of Education Services (DES) is the employing authority for staff and contractors performing the Rural and Remote Education Advisory Council services. Complaints about the conduct of staff members or contactors are taken seriously by the department. 

Written complaints about DES staff and contractors should be sent to complaints@des.wa.gov.au.

Making a Public Interest Disclosure (PID)

We are committed to the aims and objectives of the Public Interest Disclosure Act 2003

We recognise the value and importance of contributions of members of public and staff to the improvement of administrative and management practices, and strongly support disclosures being made by members of the public or staff as to corrupt or other improper conduct.

You can find out more by clicking the links below.

Making a Public Interest Disclosure

Public Interest Disclosure form

The department's PID officer is Mr David Lloyd, Executive Director, Corporate Governance and Strategic Resources, DES, Telephone: +61 8 9441 1900.

You can also visit the website of the Public Sector Commissioner if you would like further information about making a PID.

Freedom of Information (FOI)

We are regarded as part of DES for the purposes of FOI.  Details about FOI at the department can be found in the DES Information Statement.

Under the Freedom of Information Act 1992 you have a right to apply for:

  • documents held by the department
  • personal information contained in department documents
  • the amendment of personal information contained in department documents that is considered to be inaccurate, incomplete, out of date or misleading.

FOI applications must:

  • be submitted in writing
  • provide enough information so that the documents requested can be identified
  • give an Australian address to which notices can be sent
  • be lodged at the department with any application fee payable.

Applications and enquiries should be addressed to the DES FOI Coordinator, Mr John Blahusiak, Manager FOI and Strategic Complaint Operations, Corporate Governance and Strategic Resources, DES, Telephone: +61 8 9441 1900.

You can also visit the website of the Office of the Information Commissioner if you would like further information about FOI.

Last modified: 20/02/2014 11:30 AM